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Refund policy
Vinamrit – Refund & Return Policy
At Vinamrit, we are committed to providing high-quality healthcare and wellness products. Due to the nature of health and hygiene products, our return and refund policy is designed to ensure customer safety while maintaining product integrity.
Please read the following policy carefully before making a purchase.
1. Return Policy (7-Day Return Window)
Customers may request a return within 7 days of receiving the product.
However, returns are only eligible if the request meets the conditions mentioned in this policy. After 7 days from the delivery date, return requests will not be accepted.
All return requests are subject to verification and approval by the Vinamrit support team.
2. Non-Returnable Items
Due to health, hygiene, and safety regulations, the following items are not eligible for return or refund:
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Products that have been opened
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Products with broken seal or tampered packaging
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Products that have been used or tested
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Products opened for checking or inspection
Healthcare and wellness products fall under non-returnable categories once opened, to maintain safety and product quality standards.
3. Damaged, Wrong, or Missing Product Policy
If you receive a damaged parcel, wrong product, or missing item, you must follow the steps below:
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Record an unboxing video while opening the parcel.
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Ensure the video clearly shows:
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The sealed package
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The shipping label
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The product inside the box
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⚠️ Unboxing video proof is mandatory for return or replacement approval.
Without a valid unboxing video, we may not be able to process the return request.
Return or replacement may be approved only for genuine cases such as:
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Product damaged during delivery
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Incorrect product delivered
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Missing item in the order
All requests are subject to verification by the Vinamrit support team.
4. Refund Process
Once the return request is verified and approved, the refund process will begin.
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Refunds will be issued to the original payment method used during purchase.
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The refund will be processed within 5–7 business days after approval.
Please note that the processing time may vary depending on your bank or payment provider.
5. How to Request a Return
To request a return, please contact the Vinamrit customer support team with the following details:
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Order ID
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Clear photos of the product
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Unboxing video (mandatory for damaged or wrong items)
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Brief explanation of the issue
After reviewing the submitted details, our team will inform you about the approval status and next steps.
6. Contact Information
For return or refund requests, please contact us at:
Brand: Vinamrit
Website: vinamrit.com
Customer Support Email: support@vinamrit.com
Please include your Order ID in the email subject for faster assistance.
Important Note
Vinamrit reserves the right to approve or reject return/refund requests after proper verification. This policy is designed to ensure product safety, authenticity, and customer protection.
